Instructional design

Throughout 2020, the need for engaging virtual facilitation was thrust upon us. With learners working from home, the ability to distribute workbooks for facilitated sessions became difficult.

The ability for learners to capture notes in a virtual session is important. It ensures they remain active and capture their thoughts and reflections in the moment.

Brief: Convert printed materials from instructor-led programs into a editable PDF documents which were distributed electronically.

Creation: Using Adobe Acrobat DC, I converted existing static PDF versions of participant workbooks into interactive versions for AP Psychology & Consulting Services.

This example is a mock-up of something similar I created for the client which includes a self-scorable calculation.

While working for NAB, I was able to work across multiple projects with different teams. One of the bigger projects I worked on was an onboarding program for a group of bankers embarking on a new way of banking.

Brief: Design a two week on-location onboarding program for bankers who will be leading a new way of banking in a revolutionary branch. The branch was the first of its kind and has no 'tellers'. The bankers will utilise technology and self-service machines to deliver better banking solutions.

Creation: An experiential and immersive two-week onboarding program. Materials included branded slide packs, facilitator guides, participant workbooks, quick reference guides, customer journey maps and change readiness assessment tools to evaluate the effectiveness of the program.

The program included:

• Team building activities, including an 'Amazing Race' event around Sydney.

• The coordination of high profile and key speakers from significant departments within the organisation.

• Themed days and coordinated sessions anchored to the key themes of Facilitative Banking, Relationship Excellence, Operational Excellence and Digital Mindset.